Refund and Cancellation Policy

You can cancel any product at any time by writing to us. Cancellation stops renewal; the product keeps working until the end of the period you have already paid for.

What you pay is for the period you choose and is not refunded once the period has started. We refund a payment only where we failed to provide the service, where you were charged twice or by mistake, or where the law requires it. Write to us with your shop name and the payment details and we will look into it promptly.

Hardware is covered by the warranty and return terms given when you bought it.

Approved refunds go back to the original payment method or by bank transfer within 7 to 10 working days, less any charge the payment partner does not return.

Payments your customers make through the service (for example the kiosk UPI QR) are your sales. If a customer paid twice, paid late or paid the wrong amount, you will see it in "Payments to review" and can refund it to them from there. Whether to refund a normal sale is your own shop policy.

Payment partner fees on a refunded payment may not be returned by the partner.

Write to hello@thenovatech.in with your shop name and the details of your request.